Return and refund policy

Last Updated: June 22, 2026

We want you to be completely satisfied with your purchase from Nercap. If you are not happy with your order, we are here to help.

1. Return Eligibility

We offer a 30-day return window from the date your order is delivered. To be eligible for a return:

  • The item must be unused, in the same condition you received it.
  • It must include all original packaging, tags, and proof of purchase.
  • Returns without prior authorization will not be accepted.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: support@nercap.com
Phone: +1 (619) 518-3880

If your return is approved, we will:

  • Provide a prepaid return shipping label.
  • Share step-by-step return instructions.

Return Address: Nercap, 246 Elkwood Ave, Imperial Beach, CA 91932, United States

3. Return Cost

Damaged, Defective, or Incorrect Items: If you receive a defective, damaged, or wrong item, please contact us immediately upon delivery. We will evaluate the issue and offer a replacement, refund, or other solution at no cost to you. We will send you a prepaid return shipping label.

Change of Mind: In this case, return shipping will be the responsibility of the customer.

4. Items Not Eligible for Return

We do not accept returns for:

  • Items missing original tags or packaging.
  • Items showing signs of use, wear, or damage not caused during shipping.
  • Gift cards or promotional items (if applicable).

5. Exchanges

We do not offer direct exchanges. If you would like to replace an item:

  • Return the original product.
  • Place a new order after your return is accepted.

6. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 3–5 business days.

Note: Your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

7. Contact Information

Business Name: Nercap
Address: 246 Elkwood Ave, Imperial Beach, CA 91932, United States
Email: support@nercap.com
Phone: +1 (619) 518-3880
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response Time: Most inquiries are replied to within 24–48 business hours.