Shipping policy
Last Updated: June 22, 2026
At Nercap, we focus on fast, secure, and reliable delivery for every order. Please review our shipping details below:
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping & Delivery
- Order Cut-Off Time: 1:00 PM PT (Mon–Fri).
- Handling Time: 1–2 business days (Mon–Fri).
- Transit Time: 2–3 business days (Mon–Fri).
- Estimated Delivery: 3–5 business days (Mon–Fri), depending on your location.
Please note: Delivery times are estimates and may vary due to factors such as carrier delays, weather, or other unforeseen circumstances.
Shipping Costs
- Free shipping is available on all orders.
- No additional shipping fees are charged at checkout.
Shipping Coverage
- We currently ship to addresses across the United States.
- If your shipping address is outside our service area, you will be notified during checkout.
Tracking & Carriers
- Once your order has shipped, you'll receive a confirmation email with a tracking number.
- We work with reliable carriers, including USPS, FedEx, UPS, DHL, and local delivery partners.
- Tracking information may take 24–48 hours to appear after shipment.
Delivery Issues
- If your package is marked as delivered but not received, please check with your courier, neighbors, or building management.
- Customers must ensure the shipping address entered at checkout is correct. Nercap cannot replace or refund orders shipped to an incorrect address.
- We are not responsible for delivery delays caused by carriers, weather, or circumstances beyond our control.
Contact Information
Have questions or need support? We're always here to help.
Business Name: Nercap
Address: 246 Elkwood Ave, Imperial Beach, CA 91932, United States
Email: support@nercap.com
Phone: +1 (619) 518-3880
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
Response Time: Most inquiries are replied to within 24–48 business hours.